{"id":1685,"date":"2025-02-17T10:41:05","date_gmt":"2025-02-17T09:41:05","guid":{"rendered":"https:\/\/avenidaconseiletformation.com\/?page_id=1685"},"modified":"2025-06-11T11:28:05","modified_gmt":"2025-06-11T09:28:05","slug":"gestion-des-conflits","status":"publish","type":"page","link":"https:\/\/avenidaconseiletformation.com\/index.php\/gestion-des-conflits\/","title":{"rendered":"Gestion des conflits"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1685\" class=\"elementor elementor-1685\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f52c8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"a2f52c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f63304e elementor-widget elementor-widget-heading\" data-id=\"f63304e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GESTION DES CONFLITS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0c797a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"f0c797a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c2d373 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"7c2d373\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edc4aad elementor-widget elementor-widget-text-editor\" data-id=\"edc4aad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"western\"><span style=\"color: rgb(47, 138, 160); --wp-dark-mode-inline-color: #76b9c6;\" data-wp-dark-mode-inline-color=\"\">Pr\u00e9requis :<\/span><\/h5>\n<p>Destin\u00e9 \u00e0 toutes les personnes accueillant du public ou travaillant en \u00e9quipe. Si vous avez des besoins particuliers, contactez-nous via le bouton ci-dessous.<\/p>\n<h5 class=\"western\"><span style=\"color: rgb(47, 138, 160); --wp-dark-mode-inline-color: #76b9c6;\" data-wp-dark-mode-inline-color=\"\">Tarif et dur\u00e9e :<\/span><\/h5>\n<p>Intra entreprise : 3840 \u20ac pour 8 participants maximum<\/p>\n<p>Particulier ou inter entreprise : 480 \u20ac<\/p>\n<p>Financement OPCO possible<\/p>\n<p>H\u00e9bergement possible en suppl\u00e9ment<\/p><p>Pour une dur\u00e9e de 4 jours.<\/p>\n<h5 class=\"western\" style=\"text-align: left;\"><span style=\"color: rgb(47, 138, 160); --wp-dark-mode-inline-color: #76b9c6;\" data-wp-dark-mode-inline-color=\"\">Objectifs de la formation :<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e80409 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"9e80409\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08a1abc elementor-widget elementor-widget-image\" data-id=\"08a1abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/avenidaconseiletformation.com\/wp-content\/uploads\/2025\/02\/gestion-des-conflit2.png\" class=\"attachment-large size-large wp-image-1691\" alt=\"\" srcset=\"https:\/\/avenidaconseiletformation.com\/wp-content\/uploads\/2025\/02\/gestion-des-conflit2.png 1024w, https:\/\/avenidaconseiletformation.com\/wp-content\/uploads\/2025\/02\/gestion-des-conflit2-300x225.png 300w, https:\/\/avenidaconseiletformation.com\/wp-content\/uploads\/2025\/02\/gestion-des-conflit2-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1366b7c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"1366b7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5662a9a elementor-widget elementor-widget-text-editor\" data-id=\"5662a9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9finir et identifier les diff\u00e9rents types de conflits, leurs causes et leurs \u00e9tapes, ainsi que les enjeux sous-jacents.<\/p><p>Reconna\u00eetre ses propres r\u00e9actions \u00e9motionnelles et comportementales en situation de conflit, ainsi que les freins et les biais qui peuvent entraver la r\u00e9solution positive.<\/p><p>Acqu\u00e9rir des techniques de communication assertive pour exprimer ses besoins et opinions de mani\u00e8re claire, respectueuse et non agressive.<\/p><p>Identifier et g\u00e9rer ses \u00e9motions en situation de conflit, en utilisant des techniques de gestion du stress et de relaxation.<\/p><p>Appliquer des m\u00e9thodes et des outils de r\u00e9solution de conflits tels que la m\u00e9thode DESC, la matrice de Thomas-Kilmann et la Communication Non Violente (CNV).<\/p><p>Adopter une posture de m\u00e9diateur neutre et impartial, et utiliser des techniques de recadrage pour faciliter la communication et la r\u00e9solution des conflits entre les parties prenantes.<\/p><p>D\u00e9finir des actions concr\u00e8tes \u00e0 mettre en \u0153uvre dans son environnement professionnel pour am\u00e9liorer la gestion des conflits et favoriser un climat de travail plus harmonieux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3706489 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"3706489\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5a0c32d e-con-full e-grid wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"5a0c32d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd12131 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fd12131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"text-align: left;\"><span style=\"color: #2f8aa0;\" data-wp-dark-mode-inline-color=\"\">Accessibilit\u00e9 :\u00a0<\/span><\/h5><p>Les personnes en situation de handicap sont invit\u00e9es \u00e0 contacter le r\u00e9f\u00e9rent Handicap local afin d\u2019adapter au mieux le rythme et le contenu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9651136 elementor-widget elementor-widget-text-editor\" data-id=\"9651136\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #2f8aa0;\">Modalit\u00e9s d&rsquo;\u00e9valuation :<\/span><\/h5><p>\u00c9tude de cas, apport th\u00e9orique, co-construction des savoirs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0db6e3f elementor-widget elementor-widget-text-editor\" data-id=\"0db6e3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #2f8aa0;\">Modalit\u00e9s p\u00e9dagogiques :<\/span><\/h5><p>\u00e9tude de cas, apport th\u00e9orique, co-construction des savoirs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ce2784 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6ce2784\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"text-align: left;\"><span style=\"color: #2f8aa0;\">Modalit\u00e9 d&rsquo;acc\u00e8s :<\/span><\/h5><p>Sur inscription.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b6894a elementor-widget elementor-widget-heading\" data-id=\"6b6894a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s \u00e0 la formation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a661324 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"5a661324\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b2a62db e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"1b2a62db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43ab7e29 elementor-widget elementor-widget-text-editor\" data-id=\"43ab7e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Afin de demander \u00e0 rejoindre la formation, veuillez remplir le formulaire. Afin d&rsquo;acqu\u00e9rir ce formulaire, cliquez sur le bouton :<\/p><p style=\"text-align: center;\">\u00ab\u00a0<strong>Formulaire de pr\u00e9-inscription<\/strong>\u00ab\u00a0<\/p><p>Ensuite, il vous suffit de joindre la fiche remplie dans le formulaire ci-dessous et de nous l&rsquo;envoyer.<\/p><p>Si vous avez des questions, n&rsquo;h\u00e9sitez pas \u00e0 nous les poser en cliquant sur le bouton :<\/p><p style=\"text-align: center;\">\u00ab\u00a0<strong>Contact<\/strong>\u00ab\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c72f931 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"4c72f931\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684bea80 elementor-widget elementor-widget-text-editor\" data-id=\"684bea80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>Lien vers le formulaire de pr\u00e9-inscription aux formations :<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7cb1c9 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"1d7cb1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/avenidaconseiletformation.com\/wp-content\/uploads\/2025\/06\/Fiche-pre-inscription.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Formulaire de pr\u00e9-inscription<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3165f5a7 elementor-widget elementor-widget-text-editor\" data-id=\"3165f5a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>Page vous permettant de nous contacter :<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-561ec2dd elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"561ec2dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/avenidaconseiletformation.com\/index.php\/contact#idContact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a3e51f6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"2a3e51f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36989eea elementor-widget elementor-widget-heading\" data-id=\"36989eea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Envoyer la demande de pr\u00e9-inscription<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2728f4 wpr-step-type-number_text wpr-step-content-layout-vertical wpr-custom-styles-yes elementor-widget elementor-widget-wpr-form-builder\" data-id=\"4e2728f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;success_message&quot;:&quot;Submission successful&quot;,&quot;error_message&quot;:&quot;Submission failed&quot;,&quot;button_width&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;button_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;button_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_content_layout&quot;:&quot;vertical&quot;}\" data-widget_type=\"wpr-form-builder.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"wpr-form\" method=\"post\" name=\"New Form\" page=\"Gestion des conflits\" page_id=\"1685\" novalidate>\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1685\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"4e2728f4\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t<div class=\"wpr-step-wrap\"><\/div>\n\t\t\t<div class=\"wpr-form-fields-wrap wpr-labels-above\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpr-form-field-type-text wpr-field-group wpr-column wpr-field-group-nom elementor-repeater-item-0631b06\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nom\" class=\"wpr-form-field-label\" data-alt-label=\"Nom\">\n\t\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<input size=\"1 \"type=\"text\" name=\"form_fields[nom]\" id=\"form-field-nom\" class=\"wpr-form-field  wpr-form-field-textual\" placeholder=\"Nom\">\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"wpr-form-field-type-email wpr-field-group wpr-column wpr-field-group-email elementor-repeater-item-17c8eea wpr-form-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"wpr-form-field-label\" data-alt-label=\"Email\">\n\t\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<input size=\"1 \"type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"wpr-form-field  wpr-form-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"wpr-form-field-type-upload wpr-field-group wpr-column wpr-field-group-formulaire elementor-repeater-item-a72c1d6 wpr-form-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-formulaire\" class=\"wpr-form-field-label\" data-alt-label=\"Formulaire de pr\u00e9-inscription\">\n\t\t\t\t\t\t\t\t\tFormulaire de pr\u00e9-inscription\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<input size=\"1 \"type=\"file\" name=\"form_fields[formulaire]\" id=\"form-field-formulaire\" class=\"wpr-form-field \" required=\"required\" aria-required=\"true\" data-allft=\"pdf\">\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"wpr-field-group wpr-stp-btns-wrap wpr-column wpr-form-field-type-submit\" data-actions=\"[&quot;email&quot;]\" data-redirect-url=\"\" data-mailchimp-fields=\"{&quot;email_field&quot;:&quot;&quot;,&quot;first_name_field&quot;:&quot;&quot;,&quot;last_name_field&quot;:&quot;&quot;,&quot;address_field&quot;:&quot;&quot;,&quot;phone_field&quot;:&quot;&quot;,&quot;birthday_field&quot;:&quot;&quot;,&quot;group_id&quot;:&quot;&quot;}\" data-list-id=\"\">\t\t\t<button type=\"submit\" class=\"wpr-button\">\n\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\n\t\t\t\t<div class=\"wpr-double-bounce wpr-loader-hidden\">\n\t\t\t\t\t<div class=\"wpr-child wpr-double-bounce1\"><\/div>\n\t\t\t\t\t<div class=\"wpr-child wpr-double-bounce2\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/button>\n\t\t<\/div>\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/form>\n\t  \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GESTION DES CONFLITS Pr\u00e9requis : Destin\u00e9 \u00e0 toutes les personnes accueillant du public ou travaillant en \u00e9quipe. Si vous avez des besoins particuliers, contactez-nous via le bouton ci-dessous. Tarif et dur\u00e9e : Intra entreprise : 3840 \u20ac pour 8 participants maximum Particulier ou inter entreprise : 480 \u20ac Financement OPCO possible H\u00e9bergement possible en suppl\u00e9ment Pour une dur\u00e9e de 4 jours. Objectifs de la formation : D\u00e9finir et identifier les diff\u00e9rents types de conflits, leurs causes et leurs \u00e9tapes, ainsi que les enjeux sous-jacents. Reconna\u00eetre ses propres r\u00e9actions \u00e9motionnelles et comportementales en situation de conflit, ainsi que les freins et les biais qui peuvent entraver la r\u00e9solution positive. Acqu\u00e9rir des techniques de communication assertive pour exprimer ses besoins et opinions de mani\u00e8re claire, respectueuse et non agressive. Identifier et g\u00e9rer ses \u00e9motions en situation de conflit, en utilisant des techniques de gestion du stress et de relaxation. Appliquer des m\u00e9thodes et des outils de r\u00e9solution de conflits tels que la m\u00e9thode DESC, la matrice de Thomas-Kilmann et la Communication Non Violente (CNV). Adopter une posture de m\u00e9diateur neutre et impartial, et utiliser des techniques de recadrage pour faciliter la communication et la r\u00e9solution des conflits entre les parties prenantes. D\u00e9finir des actions concr\u00e8tes \u00e0 mettre en \u0153uvre dans son environnement professionnel pour am\u00e9liorer la gestion des conflits et favoriser un climat de travail plus harmonieux. Accessibilit\u00e9 :\u00a0 Les personnes en situation de handicap sont invit\u00e9es \u00e0 contacter le r\u00e9f\u00e9rent Handicap local afin d\u2019adapter au mieux le rythme et le contenu. Modalit\u00e9s d&rsquo;\u00e9valuation : \u00c9tude de cas, apport th\u00e9orique, co-construction des savoirs. Modalit\u00e9s p\u00e9dagogiques : \u00e9tude de cas, apport th\u00e9orique, co-construction des savoirs Modalit\u00e9 d&rsquo;acc\u00e8s : Sur inscription. Acc\u00e8s \u00e0 la formation Afin de demander \u00e0 rejoindre la formation, veuillez remplir le formulaire. Afin d&rsquo;acqu\u00e9rir ce formulaire, cliquez sur le bouton : \u00ab\u00a0Formulaire de pr\u00e9-inscription\u00ab\u00a0 Ensuite, il vous suffit de joindre la fiche remplie dans le formulaire ci-dessous et de nous l&rsquo;envoyer. Si vous avez des questions, n&rsquo;h\u00e9sitez pas \u00e0 nous les poser en cliquant sur le bouton : \u00ab\u00a0Contact\u00ab\u00a0 Lien vers le formulaire de pr\u00e9-inscription aux formations : Formulaire de pr\u00e9-inscription Page vous permettant de nous contacter : Contact Envoyer la demande de pr\u00e9-inscription Nom Email Formulaire de pr\u00e9-inscription Envoyer<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1685","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avenidaconseiletformation.com\/index.php\/wp-json\/wp\/v2\/pages\/1685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avenidaconseiletformation.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avenidaconseiletformation.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avenidaconseiletformation.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/avenidaconseiletformation.com\/index.php\/wp-json\/wp\/v2\/comments?post=1685"}],"version-history":[{"count":28,"href":"https:\/\/avenidaconseiletformation.com\/index.php\/wp-json\/wp\/v2\/pages\/1685\/revisions"}],"predecessor-version":[{"id":2443,"href":"https:\/\/avenidaconseiletformation.com\/index.php\/wp-json\/wp\/v2\/pages\/1685\/revisions\/2443"}],"wp:attachment":[{"href":"https:\/\/avenidaconseiletformation.com\/index.php\/wp-json\/wp\/v2\/media?parent=1685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}